TOOLINE

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Privacy Policy

Effective Date: June 24, 2026

Tooline Limited (“we,” “us,” or “our”) operates the website www.toolineshop.com (the “Site”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from the Site.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

Personal Information You Provide

  • Contact Data: Name, shipping address, billing address, email address (lornai@toolineshop.com), and phone number (+(64)3 3384242).
  • Account Data: Username, password, and saved preferences.
  • Payment Data: Credit card details, billing information, and transaction history (processed securely via third-party payment gateways).
  • Communication Data: Information you provide when contacting our customer support team.

Information Collected Automatically

  • Device Data: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on the Site, links clicked, and referral sources.
  • Cookies and Tracking: We use cookies, web beacons, and tracking pixels to analyze site traffic and personalize your shopping experience.

2. How We Use Your Information

We process your personal information for legitimate business purposes, including:

  • Order Fulfillment: Processing payments, arranging shipping, and sending order confirmations or invoices.
  • Customer Support: Responding to inquiries, resolving issues, and handling returns.
  • Account Management: Maintaining your account profile and ensuring security.
  • Marketing Communications: Sending promotional emails, newsletters, and special offers (you can opt-out at any time).
  • Site Optimization: Analyzing user behavior to improve website functionality, layouts, and product offerings.
  • Legal Compliance: Preventing fraud, enforcing our terms, and complying with applicable financial and consumer protection laws.

3. Sharing Your Information

We do not sell your personal data. We only share your information with trusted third parties to help us run our online store:

  • Service Providers: Shipping companies, payment processors, hosting services, and email marketing platforms.
  • Analytics Partners: Tools like Google Analytics to help us understand how customers use the Site.
  • Legal Authorities: When required by law, subpoena, or to protect the rights, property, and safety of Tooline Limited, our users, or others.

4. Cookies and Tracking Technologies

Cookies are small data files stored on your device. We use them for:

  • Essential Functions: Keeping items in your shopping cart and maintaining your login session.
  • Performance: Measuring how fast pages load and fixing technical errors.
  • Advertising: Delivering relevant ads based on your browsing interests.

You can manage or disable cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Site.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

6. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, or country. Since Tooline Limited is based in New Zealand, data transfers will comply with the New Zealand Privacy Act 2020 and other applicable cross-border data transfer frameworks.

7. Your Privacy Rights

Depending on your location (such as New Zealand, the EU, or specific US states), you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct inaccurate information.
  • Deletion: Request that we erase your personal data, subject to legal or contractual obligations.
  • Objection/Restriction: Object to direct marketing or restrict how we process certain data.
  • Data Portability: Request a transfer of your data to another service provider.

To exercise these rights, please contact us using the details provided below.

8. Retention of Data

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (e.g., for tax, accounting, or legal reporting purposes).

9. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal data, we will delete it immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:

  • Company Name: Tooline Limited
  • Website: www.toolineshop.com
  • Email: lornai@toolineshop.com
  • Phone: +(64)3 3384242
  • Address: 49a sonter road, wigram, christchurch 8042, new zealand